Do you offer warranties on all of your products?
Warranties are 12 months from purchase unless otherwise stated. This warranty covers manufacturing faults, intrinsic component defects and excludes any fault issues due to tampering, misuse, incorrect maintenance, misadventures or excessive physical force causing damage. Damage from animals chewing the product is not covered.
Ready Pet Go will not be liable for any direct, indirect, punitive, incidental, special or consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of the products.
Please contact us on 1300 483 179 if your product requires servicing.
If your item requires servicing or replacement, we will direct you to the appropriate service centre to complete the manufacturer's warranty process.
Is my product serviced in Australia or overseas?
All servicing and warranties are handled in Australia. Please call 1300 483 179 for further information.
Does Ready Pet Go offer a Money Back Guarantee?
Ready Pet Go offers a 60 Day Money Back Guarantee on all unopened, unused goods - No questions asked!
If your situation changes and you no longer require the product, simply contact us for return instructions. When order has been shipped free, all shipping costs incurred by Ready Pet Go will be deducted from the refund amount. You will also be responsible for any expenses involved with shipping the item back to us. All items must be returned clean and in re-saleable condition. Used or unpackaged items are not covered by our 60 Day Money Back Guarantee.
You will need to contact us on 1300 483 179 within the 60-day time period and request an RMA Number (Return Merchandise Authorisation Number). To be eligible for your refund, your product MUST be returned to our mailing address (19/33-43 Meakin Road Meadowbrook, QLD, 4131) within 14 days of receiving the RMA Number. As soon as we receive the product, we will process your refund.
Please note: All refunds for orders paid using Afterpay or Zip Pay will incur a 5% fee of the total order value.