Frequently Asked Questions

Are you an Australian Business?

We certainly are! All of our products are shipped from Brisbane or Melbourne and carry full Australian warranties. Our ABN is: 57 171 036 220.

Can I only order online?

You can order online with all payment methods or over the phone with a credit card. You can simply give us a call on 1300 483 179 during office hours (8am - 5pm AEST) to place and order or ask any questions about a product you are interested in.

What methods of payment do you offer?

Payment methods include:

  • AfterPay
  • ZipPay
  • Visa
  • MasterCard
  • PayPal
  • Electronic Bank Transfer

Is your site safe to order from?

We use BrainTree (a PayPal service) to guarantee the security of credit card payments on the Ready Pet Go website, while employing the best in SSL (Secure Socket Layer) tecknology, which cannot be hacked. The GeoTrust SSL Certificate is available to in the padlock icon next to the URL in the browser.

How much will shipping cost?

Orders over $100 and under 10kg total shipping weight have FREE Standard Shipping Australia wide!! Orders under $100 or over 10kg are charged at a low rate, depending on your location and the full weight of the items ordered.
Shipping can be calculated on each product page underneath the Add to Cart button. Simply provide your postcode and enter the quantity of items and your postage will be calculated. Alternatively, if you have multiple different items to purchase, add them to your cart and click View Cart in the top right-hand corner to view postage charges.

How will you ship my parcel?

Ready Pet Go goods are generally shipped with Australia Post eParcel or Express. Some larger or heavier items are sent with courier. All consignments are automatically marked as "Signature Required". You can choose to remove this requirement and provide authority for the deliverer to leave the parcel somewhere safe on your property, however, Ready Pet Go cannot be held accountable for damaged or missing goods after delivery.
Larger items like Ramps and Crates may be sent via a courier company and therefore cannot be delivered to PO boxes or Parcel Lockers.

When will you ship my parcel?

We dispatch orders placed before 2pm AEST that same day!* 75% of Australia can recieve their goods overnight if sent via Express Post! If you order after 2pm, your order will be sent out the next business day.
*Items sent from Melbourne may be affected by Daylight Savings Time

When will I recieve my parcel?

75% of Australia can recieve most of our items in 1-2 business days with Express Post. Postage times vary based on your location and your chosen shipping method. Most of Australia would recieve their goods via Standard Post within 7 business days*. *Depending on Australia Post's shipping times on their site. Pandemics and Disasters may effect these times.

Do you ship all over Australia?

Ready Pet Go ships Australia-wide. Please contact us if you are based internationally and would like information on products available for overseas customers.

Can you send my parcel to a PO BOX?

Ready Pet Go can ship most items to your PO Box when shipping with AusPost. Large items like ramps or crates may go with a courier service, and cannot ship to a PO Box.

Does Ready Pet Go offer a Money Back Guarantee?

Ready Pet Go offers a 60-Day Money Back Guarantee on all unopened, unused goods - No questions asked!
If your situation changes and you no longer need the product, simply contact us for return instructions. When an order is shipped out for free, all shipping costs incurred by Ready Pet Go will be deducted from the refund amount. You will also be responsible for any expenses involved with shipping the item back to us. All items must be returned clean and in re-sellable condition. Used or unpackaged items are not covered by our 60-Day Money Back Guarantee.
You will need to contact us on 1300 483 179 within the 60-day time period and request an RMA Number (Return Merchandise Authorisation Number). To be eligible for your refund, your product MUST be returned to our warehouse address (19/33-43 Meakin Road Meadowbrook, QLD, 4131)) within 14 days of receiving the RMA Number. When we receive the product back, we will process your refund within 72 business hours. Please Note: All refunds for orders paid using AfterPay or ZipPay will incur a 5% admin fee of the total order value.

Do you offer warranties on all of your products?

Warranties are 12 months from purchase date unless otherwise stated. This warranty covers manufacturing faults and intrinsic component defects. It does not cover faults due to tampering, missuse, incorrect maintenance or excessive physical force causing damage. Damage from animals chewing the product is not covered.
Ready Pet Go will not be liable for any direct, indirect, punitive, incidental, special or consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of products.
Please contact us on 1300 483 179 if your product requires servicing.
If your item requires servicing or replacement, we will direct you to the appropriate service centre to complete the manufacturer's warranty process. No products are serviced overseas.
Please Note: Warranties are non-transferrable.